Since 1987, ICSI has been a trusted partner for organizations in Ohio, providing comprehensive managed IT services. Our clients rely on us as their outsourced IT partner, and we pride ourselves on understanding the unique needs of each industry we serve.

During our thorough onboarding process, we take the time to understand our customers’ specific requirements. To ensure our goals are consistently met, we conduct quarterly business review meetings, fostering a collaborative and proactive approach to IT management.

Annual IT Budgets

A budget allows our customer to mitigate unexpected costs and ongoing support expenses. Business owners and CFO’s appreciate the ability to forecast out their operational budgets for the year.

A Documented Plan to Achieve Your Goals

Our objective as your IT partner is to provide a stable and secure environment that allows our customers to be more productive and competitive in their day to day operation. In order to accomplish this we sit down and document a plan on how to meet your specific business objectives.

Your IT – Your Future

ICSI provides short and long-term recommendations to all customers during the on-boarding process. These recommendations are revisited on a quarterly basis to include project timelines of completion, estimated costs, and benefits gained by the IT investment.

Foundation to Succeed

Our clients receive a dedicated Account Manager, Team Lead, and dedicated Help Desk professionals. This allows our customers to understand who they rely on for their technological needs. It’s not just a voice on the other side of the phone, it’s a trusted advisor who they know and have met.

Our services include:

• 24/7 Network Monitoring: We continuously monitor your network to identify and resolve issues before they impact your operations.
• Endpoint Management and Security: We ensure all devices are up-to-date with the latest antivirus and malware protection.
• Unlimited Help Desk Support: Our dedicated support team is always available to assist with any IT issues.
• Onsite Support: We provide scheduled and emergency onsite support to address critical issues promptly.
• Data Backup and Recovery: We implement robust backup solutions to protect your data and ensure quick recovery in case of data loss.
• Compliance Management: We help you navigate and adhere to industry-specific regulations, ensuring your IT systems are secure and compliant.

With ICSI, you can focus on your core business while we manage your IT infrastructure efficiently and effectively.